Refund and Return Policy
Because each product we make is custom and hand-made, no refunds or returns will be offered for any products. Before shipping out any product, we ensure that both the packaging and the product are in the best quality we have available. We cannot control what happens to the package during shipping, but we prepare as best as we can by using multiply layers of shipping bags to prevent damage.
There is a declaimer on each product page that explains that each product is hand-made and custom. Therefore, please do not be expecting the perfection in a product that only a machine can achieve. We are not machines, and the methods we use for our products are sensitive. The smallest element can change many things. As such, not all products will look like the one shown on the product page. Please expect slight variations in the color of your received product. This only adds to its character, as no other will ever be made exactly like it.
Also, please note that dyes on products may fade over time. Please keep in mind that even synthetic dyes follow this trend. It may seem to fade quicker with these products, which is to be expected. There are no chemicals involved in the making of these products. Lightfastness is not guaranteed, but we have done everything within our natural means to give customers a long-lasting, quality product.
Excessive washing will also cause harm to this product. If you desire for this product to be washed, so do by hand in cold water while using a soap with neutral pH. Allow to dry out of direct sunlight.
Do not store this product in direct sunlight, as this will quicken the fading of the dye.
We do everything in our power to create products that are high-quality. However, in order to preserve that quality, we need the cooperation of the customers for proper treatment of the products!